At Konflikt Store, your satisfaction matters to us. We want you to shop with confidence and have a positive experience with every order. If something isn't right, our team is here to help.

This Returns & Refund Policy explains how returns, exchanges, and refunds are handled when you shop at konfliktstore.com.

1. 30-Day Return Window

We offer a 30-day return window, beginning on the date you receive your order. If you're not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.

To qualify for a standard return, your item must be:

• In its original condition, unworn or unused.

• Returned with all original tags, accessories, and included components.

• In its original packaging, where applicable.

• Accompanied by your order confirmation, receipt, or other valid proof of purchase.

Items that do not meet these conditions may be ineligible for a standard return, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, email hello@konfliktstore.com with the following information:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos, if your item arrived damaged, defective, or incorrect.

Please wait for approval and return instructions before sending anything back. Unauthorized returns may not be accepted.

Once your request is reviewed, we'll explain the next steps and provide the applicable return instructions. If a return shipping label is provided, we'll clarify whether any shipping charges apply.

Return address: Your approved return address will be provided by our support team if it is not already included in your return instructions.

Please do not send returns to the address printed on your original shipping label unless our team confirms that it is the correct return destination.

3. Return Shipping Costs

For standard returns, including situations where you change your mind or no longer want an item, return shipping costs are the customer's responsibility unless we expressly agree otherwise.

If your item arrives defective, damaged, or incorrect, please contact us before returning it. We'll review the issue and provide appropriate instructions. Where we are responsible for the problem, we will cover reasonable return shipping costs or provide another appropriate remedy, as required by applicable law.

Original shipping charges, return shipping charges, and any other fees will be handled in accordance with the terms disclosed at purchase and applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, missing components, or different from what you ordered, contact hello@konfliktstore.com as soon as reasonably possible.

Please include your order number and clear photographs or videos showing the issue, if available. This helps us assess the problem and determine the appropriate solution.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another suitable resolution.

Your statutory consumer rights are not affected by this policy.

5. Non-Returnable Items and Exceptions

Some items may not be eligible for standard returns, including:

• Personalized or custom-made products, except where the item is defective or the law provides otherwise.

• Perishable goods, where applicable.

• Certain personal-care or hygiene products that have been unsealed, where permitted by law.

• Gift cards, except where required by law.

• Other products that are legally exempt from return rights.

Sale items are subject to the same applicable consumer protection requirements as other purchases. Any additional return restrictions will be disclosed where permitted by law.

If you're unsure whether your item qualifies for a return, contact us before sending it back.

6. Exchanges

If you would like a different item, color, or variation, contact us at hello@konfliktstore.com to discuss the available options.

Where an exchange is not available, you may request a return under this policy and place a separate order for the replacement item, subject to return eligibility and availability.

7. European Union and Other Statutory Cancellation Rights

If you are a consumer in the European Union or another jurisdiction that provides a statutory cancellation period, you may have additional rights under applicable law.

For eligible EU distance purchases, consumers generally have 14 days from delivery to withdraw from a purchase without giving a reason, subject to legal exceptions.

Where applicable, we will provide the required cancellation instructions and refund any amounts legally required, including applicable standard outbound delivery charges. Customers may be responsible for direct return shipping costs where permitted and properly disclosed.

Certain products and circumstances may be exempt from statutory cancellation rights. Nothing in this policy is intended to limit any mandatory consumer rights available to you.

8. Refund Processing

Once your approved return arrives, we will inspect the item and notify you whether your refund has been approved.

If approved, refunds will generally be issued to your original payment method within 10 business days of approval, subject to the applicable payment provider's processing requirements and any shorter deadline imposed by law.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at hello@konfliktstore.com so we can help investigate.

Where applicable law requires a different refund deadline, that legal deadline will take precedence.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@konfliktstore.com and include your order number.

We cannot guarantee cancellation once an order has entered processing, been packed, or shipped. If your order has already shipped, you may request a return under this policy, subject to applicable law.

Nothing in this section limits any statutory cancellation rights that apply to your purchase.

10. Contact Us

We're here to help make your shopping experience straightforward and stress-free.

For questions about returns, refunds, exchanges, or damaged orders, contact:

Email: hello@konfliktstore.com
Store: konfliktstore.com

Please include your order number whenever you contact us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with Konflikt. We appreciate your trust in our store and the opportunity to make things right when something doesn't go as expected.