At Konflikt Store, we are committed to providing our customers with a smooth, transparent, and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Please review this policy before placing your order. By placing an order with us, you acknowledge the shipping information outlined below, subject to your rights under applicable law.

1. Order Processing Time

Orders typically require 2–5 business days to process before being dispatched to the shipping carrier.

Processing includes preparing your order and coordinating fulfillment with our suppliers and shipping partners. During major holidays, periods of high demand, or unexpected inventory delays, processing may take longer, potentially up to 10 business days.

Processing time is separate from shipping transit time. Your total delivery time includes both order processing and transit.

Orders are processed on business days only. We do not process or dispatch orders on Saturdays, Sundays, or public holidays.

2. Shipping Destinations

Konflikt Store ships to customers in the United States and internationally.

Available shipping destinations and methods may vary depending on the product, supplier, shipping carrier, and delivery address. Any available shipping options and applicable shipping charges will be presented at checkout.

Certain destinations may be unavailable because of supplier limitations, carrier restrictions, customs requirements, or other shipping-related limitations.

3. Shipping and Delivery Times

Delivery times vary depending on the destination, product, supplier, shipping carrier, and other factors that may affect transportation.

Because our products are fulfilled through our suppliers and shipping partners, we cannot guarantee an exact delivery date.

Any delivery estimates communicated by a shipping partner, when available, are provided for reference only. Actual delivery may take longer because of carrier delays, customs inspections, severe weather, holidays, or other unforeseen circumstances.

Please remember that our 2–5 business-day processing period does not include shipping transit time.

We make reasonable efforts to support timely fulfillment and help customers resolve shipping questions when they arise.

4. Tracking Information

Orders are processed with tracking when tracking is available through the applicable shipping carrier.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please allow several business days for tracking information to appear or update after dispatch. Some carriers take additional time to scan packages or update their tracking systems.

If your tracking information has not updated after five business days from dispatch, please contact us at hello@konfliktstore.com. Include your order number so we can help review the status of your shipment.

5. Orders Containing Multiple Items

If your order contains multiple products, your items may be shipped separately and arrive in different packages or on different dates.

This may occur because products are fulfilled by different suppliers or shipped from different fulfillment locations.

If you receive only part of your order, please review your shipping confirmation and tracking information before reporting an item as missing.

If an item appears to be missing or has not arrived within a reasonable time, contact us so we can help investigate.

6. Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you discover an error in your shipping address, contact us as soon as possible at hello@konfliktstore.com and include your order number and the corrected address.

Because orders may be sent to our fulfillment partners shortly after purchase, we cannot guarantee that address changes, order cancellations, or other modifications will be possible once processing has begun.

If your order has already been dispatched, we may be unable to change the delivery address or retrieve the package. Any available options will depend on the shipping carrier and fulfillment status.

7. International Shipping, Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the responsibility of the recipient and are not included in the product price or shipping charges.

Customs requirements and fees vary by country. Konflikt Store cannot determine in advance what charges customs authorities may impose.

International orders may also experience delays while undergoing customs inspection, clearance, or other required procedures.

If you have questions about possible import charges, we recommend contacting your local customs authority before placing your order.

If a shipment is refused because applicable customs charges remain unpaid, return shipping costs or other fees may arise. Responsibility for these costs will depend on the circumstances and applicable law.

8. Delayed, Lost, Stolen, or Damaged Packages

We understand that shipping problems can be frustrating, and we will make reasonable efforts to help customers address them.

If your package appears delayed, lost, stolen, or damaged, please contact us at hello@konfliktstore.com with your order number, tracking information, and a description of the issue.

For damaged items, please provide clear photographs of the product and its packaging when possible. This information may help us and our fulfillment partners investigate the issue.

If tracking shows that your package was delivered but you cannot locate it, we recommend checking your mailbox, delivery area, household members, building management, or other designated delivery locations. You may also contact the carrier for additional delivery information.

We will review the available information and determine the appropriate next steps, which may include contacting the carrier or fulfillment partner.

Please report shipping problems as soon as reasonably possible so that relevant tracking information and supporting evidence remain available.

Nothing in this section excludes or limits any rights or remedies available to you under applicable law.

9. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the shipping address provided at checkout is incomplete, inaccurate, or undeliverable, the carrier may delay delivery, return the package, or handle it according to its procedures.

If you discover an address error, contact us promptly. We will determine whether a correction is possible based on the order's fulfillment status.

If a package is returned to the sender, please contact us so we can review the available options. Additional shipping charges may apply where permitted by law and depending on the circumstances.

We cannot guarantee that a carrier will be able to redirect a package after it has been dispatched.

10. Circumstances Beyond Our Control

Shipping and delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, public holidays, carrier disruptions, labor disputes, customs inspections, government restrictions, and other unexpected events.

These circumstances may cause delays beyond the original delivery estimate.

We will make reasonable efforts to assist with shipping inquiries and provide relevant updates when information becomes available.

This section does not remove any obligations or customer rights that apply under applicable law.

11. Contact Information

If you have questions about shipping, order processing, tracking, or delivery, please contact us.

Konflikt Store

Website: https://konfliktstore.com

Email: hello@konfliktstore.com

Phone: (786) 539-5447

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for shopping with The Konflikt Store. We appreciate your trust and look forward to serving you.