Legal notice

At Konflikt Store (“Konflikt Store,” “we,” “us,” or “our”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit https://konfliktstore.com, place an order, communicate with us, or otherwise interact with our website and services.

This Privacy Policy applies to visitors, customers, and other individuals whose personal information we process in connection with our business.

Where applicable law requires consent for specific processing activities, we will request consent before carrying out those activities.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

A. Information You Provide Directly

When you place an order, contact us, create an account where available, or otherwise interact with our store, we may collect:

• Identity and contact information: Name, email address, telephone number, billing address, and shipping address.

• Order and transaction information: Products purchased, order number, transaction status, purchase history, delivery details, and refund or return information.

• Account information: Account identifiers, login credentials, and related account details, where account functionality is available.

• Customer service information: Messages, inquiries, feedback, and other information you choose to provide when contacting us.

• Marketing preferences: Your communication preferences, subscription status, and consent choices where applicable.

Please do not send payment card security codes, passwords, or other sensitive credentials through ordinary email or customer support messages.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, server logs, and similar technologies, depending on our configuration and your privacy choices.

This information may include:

• Internet Protocol (IP) address and approximate location derived from it.

• Browser type, device type, operating system, and technical identifiers.

• Pages viewed, products examined, links clicked, and shopping cart interactions.

• Referring websites and information about how you arrived at our store.

• Website performance, diagnostic information, and general usage patterns.

• Interactions with marketing communications and advertisements, where tracking technologies are enabled.

We use this information for purposes such as operating our website, maintaining security, improving functionality, understanding website performance, and supporting analytics or advertising where permitted.

C. Information From Third Parties

We may receive personal information from service providers and other third parties involved in operating our business, including:

• Shopify: Our ecommerce platform and related services.

• Payment processors: Services that process transactions and provide payment confirmations.

• Shipping and fulfillment providers: Services that help deliver orders and manage returns.

• Analytics providers: Services that help us understand website activity and performance.

• Marketing providers: Services that support email campaigns, promotional communications, and advertising measurement, where used.

• Customer support providers: Services that help us manage inquiries and customer communications.

The information received depends on the services used and the purposes for which those services operate.

2. How We Use Personal Information

We process personal information for the following purposes, as applicable.

A. Order Processing and Fulfillment

To process purchases, facilitate payments, confirm orders, arrange shipping, provide delivery updates, manage returns and exchanges, issue refunds, and fulfill our obligations to customers.

B. Customer Support

To respond to questions, investigate order problems, resolve complaints, and provide assistance regarding our products and services.

C. Website Operations and Improvement

To maintain our website, troubleshoot errors, improve functionality, understand customer preferences, and evaluate how visitors interact with our store.

D. Marketing and Advertising

Where permitted by applicable law and subject to required consent and opt-out choices, we may use personal information to send promotional communications, measure advertising effectiveness, understand campaign performance, and display relevant advertisements.

You can unsubscribe from promotional emails through the unsubscribe link provided in the message. Promotional text messages may be stopped using the opt-out instructions included with those messages.

Opting out of promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, security notices, or responses to customer inquiries.

E. Fraud Prevention and Security

To identify suspicious transactions, investigate potentially fraudulent activity, protect accounts, maintain website security, and safeguard our customers and business.

F. Legal Compliance and Dispute Resolution

To comply with applicable legal obligations, respond to lawful requests, maintain required business records, resolve disputes, and establish, exercise, or defend legal claims.

We do not intend to use personal information for purposes that are incompatible with the purposes disclosed in this Privacy Policy unless permitted by law or supported by any consent required by law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to provide essential functionality, remember preferences, measure performance, and support analytics or advertising.

These technologies may be used to:

• Maintain shopping cart and checkout functionality.

• Remember website preferences.

• Understand how visitors use our website.

• Measure marketing campaign performance.

• Support advertising personalization and measurement where enabled and legally permitted.

Some technologies are necessary for our website to function. Others may require consent depending on your location and applicable law.

Managing Cookie Preferences

Where available, you can manage your cookie preferences through the cookie consent banner or privacy settings provided on our website.

You can also adjust cookie settings through your browser. Blocking certain cookies may affect shopping cart functionality or other website features.

Browser-based controls may not disable every form of tracking, particularly technologies that operate independently of ordinary browser cookies.

For additional information about Shopify's cookie practices, visit:

https://www.shopify.com/legal/cookies

We will honor applicable consent requirements and legally recognized privacy preference signals where required and supported by our website configuration.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or comply with applicable law.

Depending on our actual service arrangements, recipients may include:

• Shopify and website service providers that host and operate our ecommerce store.

• Payment processors that facilitate payment transactions.

• Shipping and fulfillment providers that deliver products and manage returns.

• Analytics providers that help us evaluate website activity.

• Marketing and advertising providers that support promotional communications and advertising activities where enabled.

• Customer support providers that help us respond to inquiries.

• Professional advisers providing legal, accounting, or other professional services.

• Government authorities and legal recipients when disclosure is required or otherwise permitted by law.

• Business transaction participants in connection with a proposed or completed merger, acquisition, restructuring, or sale of business assets.

We may also disclose information at your direction or with your consent where required.

We do not claim that every category of provider listed above currently receives your information. Actual disclosures depend on the services, integrations, and business arrangements in use.

5. Advertising, Data Sharing, and Privacy Choices

Some analytics or advertising activities may involve disclosing online identifiers, device information, or browsing activity to third parties.

Depending on the technology used and applicable law, these activities may qualify as targeted advertising, cross-context behavioral advertising, or the sale or sharing of personal information under certain privacy laws.

Where applicable, you may have the right to opt out of these activities.

You may submit a privacy inquiry or request by contacting hello@konfliktstore.com. Where required by law, we will also provide the applicable opt-out mechanism and process legally recognized browser-based opt-out signals.

If a data-sharing opt-out page or other privacy control is available on our website, you may use it to exercise the choices described on that page.

If Shopify's Enhanced Services or Network Intelligence features are enabled for our store, we will provide the additional disclosures, consent choices, and privacy controls required for those services.

For information about Shopify's own privacy practices and available privacy choices, visit:

https://privacy.shopify.com/

The availability of a particular privacy right or opt-out depends on your location, the processing activity, and applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal obligations.

Retention periods depend on factors such as:

• The need to fulfill orders and provide customer support.

• Applicable tax, accounting, and recordkeeping requirements.

• Fraud prevention and transaction security.

• Customer account administration.

• The resolution of disputes and the establishment or defense of legal claims.

• Applicable legal requirements and legitimate business needs.

When personal information is no longer reasonably necessary, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law.

Some information may remain in backup systems or records held by service providers for limited periods, subject to applicable retention requirements and their data-handling practices.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

We also rely on service providers to maintain appropriate safeguards for the services they provide.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If you believe your account or personal information has been compromised, contact us promptly at hello@konfliktstore.com.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• Right to access: Request access to personal information we maintain about you.

• Right to know: Request information about the categories of personal information collected, its purposes, and relevant disclosures.

• Right to correction: Request correction of inaccurate personal information.

• Right to deletion: Request deletion of personal information, subject to applicable exceptions.

• Right to portability: Request a copy of certain personal information in a portable format.

• Right to withdraw consent: Withdraw consent where processing relies on consent.

• Right to object or restrict processing: Request restrictions or object to certain processing where applicable law provides these rights.

• Right to opt out: Opt out of certain targeted advertising, data sharing, or other covered processing activities where applicable.

• Right to appeal: Appeal a decision concerning a privacy request where applicable law provides an appeal right.

These rights are subject to applicable limitations and exceptions. Not every right applies in every jurisdiction or circumstance.

How to Submit a Privacy Request

To submit a request, contact us using the information in Section 13.

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before processing the request.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence of authorization and may need to verify your identity directly.

We will review and respond to eligible requests within the timeframes required by applicable law.

If we deny a request and applicable law provides an appeal right, you may appeal by replying to our decision or following the instructions we provide.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

9. International Data Transfers

We and the service providers that support our website may process or store personal information in countries other than the country where you reside.

Privacy and data protection laws in those countries may differ from the laws in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will rely on appropriate legally recognized mechanisms, such as approved contractual protections or other authorized transfer mechanisms.

10. Children's Privacy

Our website is not intended to be directed toward children who are prohibited from providing personal information without the authorization required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information in circumstances where its collection was not permitted, contact hello@konfliktstore.com. We will review the matter and take appropriate action as required by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We do not control the privacy practices of independent third parties. If you visit another website or use an external service, we encourage you to review its privacy policy and terms before providing personal information.

The inclusion of a link does not necessarily imply endorsement of that third party or its privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technologies, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date at the beginning of this policy and provide any additional notice required by applicable law.

We encourage you to review this page periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:

Konflikt Store

Website: https://konfliktstore.com

Email: hello@konfliktstore.com

Phone: (786) 539-5447

Please include enough information to help us understand your inquiry. Do not send passwords, payment card security codes, or other sensitive credentials by email.

We will review your inquiry and respond in accordance with applicable law.

Thank you for choosing Konflikt. We value your trust and are committed to handling personal information responsibly.